About Us – Encounter Livin

About Us

The Encounter Group

The Encounter Group (Encounter Live-In-Care specialists) Limited was founded in Newcastle-under-Lyme in 2015. It is envisaged that it will grow to be one of the largest Home Care Service Provider in the Staffordshire Area.

The company operates as a strong network of committed operators, all supported by a dedicated team. Hannah Clemence is the company’s CEO and Registered Manager of the Regulated Activities offered to all customers. Her ongoing commitment to home health care is evident in her involvement with industry where she was working as a Live-In-Carer caring for elderly people and young adults.

Her commitment to the company and its staff, and more particularly to the well-being of its customers, is demonstrated by the passion she brings to the office every day. Hannah maintains close ties to the business, regularly meeting with customers to discuss their needs, address their concerns and sharing her love of home-care with everyone she meets.

The Encounter Group (Encounter Live-In-Care specialists) Limited provides tailor-made domiciliary and personal care services that deliver the highest quality of health and social care.

We have a rigorous recruitment and selection programme, and we focus on comprehensive staff training and on-going assessment to ensure quality care standards are continuously met across the organisation. Our staff members are trained to provide specialised health and social care to those with age related challenges, learning disabilities, physical disability, brain injury and challenging behaviour just to mention a few.

The Encounter Group (Encounter Live-In-Care specialists) Limited offices has successfully been assessed and has achieved registration with its relevant health and social care regulatory and inspectorate body: Care Quality Commission (CQC)

Nurse Making Notes During Home Visit With Senior Couple
Close up portrait of friendly young student with down syndrome pointing at blank laptop screen.Sitting at desk in garden.
Happy senior couple playing checkers in a retirement home

What makes us Different?

First and foremost, we are customer- centred with our customers being at the core heart of everything we do we make our customer’s safety, independence and confidentiality our top priorities. We are entirely focused on your needs, whether they involve us for a few hours a weekor on an around-the-clock basis.

24/7 that really works day or night.

When you need us, we’ll be there. Our phones are answered by The Encounter Group Encounter-Live-In-Care Specialists) never an answering service – 24 hours a day, 7 days a week.

Providing answers and support.

We understand that choosing a home health provider is an important decision that will impact your loved one’s life as well as your own. We’re here to answer any questions you may have and provide support throughout the process – including helping you understand what government funding options may be available to you.

Caring, professional staff.

Careful screening and ongoing training ensure that our staff are the most personable, informed, and professional providers in the field.

Live-in Carers/client compatibility.

We work hard to match clients with compatible caregivers. Our cares represent a variety of cultures and speak a broad range of languages. They understand cultural nuances, cooking styles and lifestyle issues.

No-obligation home care needs assessment.

Our Registered Manager is available to visit your home and assess your healthcare needs, free of charge. And as your needs change, we’ll update your care plan so that you can be confident you are always getting the most effective care possible. Get started Now or Contact us today and arrange a visit.

A national support staff at your service.

Each Encounter Group (Encounter Care Specialists) Limited health care professional can rely on the helpful support of a team of experts in their chosen field. Our national staff offer support to local offices so that they can offer you the very best and most informed service.

Accreditation by CQC UK.

We are nationally accredited by Accreditation Quality Care Commission an independent, regulator of Health and Social care in England. It is your guarantee of superior service and not every provider offers it. Read more about why accreditation is important.

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