Welcome to the Encounter Group!

First and foremost, we are customer-centred, with our customers being at the heart of everything we do.

We make our customers’ safety, independence, and confidentiality our top priorities.


Totals Appointments


Happy Customers

We provide tailor-made domiciliary and personal care services that deliver the highest quality of health and social care. 

We work hard to match clients with compatible caregivers. Our cares represent a variety of cultures and speak a broad range of languages. They understand cultural nuances, cooking styles and lifestyle issues.

Awarded the Most Compassionate Home Care Provider 2020/21.

Through our personalised care support for our clients, we have been awarded, Homecare Specialists Award for 2020/21, Northamptonshire Our service users are the core of our live-in care and care in the home business, they get the best quality care services and support.

Awarded the Most Compassionate Home Care Provider 2020/21.

A well recognised company known for its compassion toward all our clients we have been nominated as The Most Compassionate Domiciliary Care Company in the whole region of Northamptonshire.

Awarded the Most Compassionate Home Care Provider 2020/21.

We are nationally accredited by Accreditation Quality Care Commission an independent, regulator of Health and Social care in England. It is your guarantee of superior service and not every provider offers it. Read more about why accreditation is important. CQC overall rating Good 9 January 2019 See the report

Best Care For Your Good Health.

Types of Care

What people say about us..

Lorna C
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"Staff were polite, on time and would always communicate any unscheduled changes. e.g traffic or delays. They were chatty and engaged with myself and my family brilliantly. They were fully supportive of my needs and encouraged me to regain my independence. I would recommend Encounter to anybody requiring domicillary support. Thank you 😊"
Paula B
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" Quality of care has been good with the same carer coming in to support the majority of time. There has been good correspondence with the carer with regards to needs and the best outcome for the client e.g suggestions on nighttime personal underware/pads needed to ensure suitability/comfort for the client. "
Jennifer Jones
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“If you are looking for la compassionate, caring people, this is the team I highly recommend. Their friendliness and professionalism is what I love about them."

Video Gallery

Familiar Surroundings

For Dementia and Alzheimer suffers, the security of familiar surroundings and a regular routine, combined with the reassurance of having an experienced carer to deal with daily requirements allows our Clients to enjoy a quality of life not easily matched in other environments.