Welcome
to the Encounter Group!
First and foremost, we are customer-centred, with our customers being at the heart of everything we do. We make our customers’ safety, independence, and confidentiality our top priorities.
We provide tailor-made domiciliary and personal care services that deliver the highest quality of health and social care.
1400+
Totals Appointments
1380+
Happy Customers
We work hard to match clients with compatible caregivers. Our cares represent a variety of cultures and speak a broad range of languages. They understand cultural nuances, cooking styles and lifestyle issues.
Independence is a notion dear to all of our hearts. You can reach out to us for guidance and assistance. We understand that choosing a home health provider is an important decision that will impact your loved one’s life as well as your own. We’re here to answer any questions you may have and provide support throughout the process – including helping you understand what government funding options may be available to you.
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Live-In Care
This means having a fully trained carer living with you in your own home. The live-in carer will support you with your specific needs to keep you comfortably and independent at home. Our live-in carers and companions help with:
- Personal Care and Support
- Specialised Medical Care
- Dietary and Nutritional needs
- Companionship and Support
- Housekeeping and Other Daily Domestic Tasks
Whether it’s helping with keeping on top of the chores or moving around the house, many of our carers will be your rock, enabling you to live the way they want every day. Our experienced and highly trained caregivers provide the highest quality of care to both clients and their families.
Supported Living
Our supported living services provide innovative and person-centred support enabling people with autism, learning disabilities, mental health illnesses and challenging behaviours to live as independently as possible within their own homes and in the local community.
The support provided is person-centred and specifically tailored to meet every unique need, underpinned by our philosophy that every individual has the right to live the life they choose for themselves.
Our experienced and highly trained caregivers provide the highest quality of care to both patients and their families. Our goal is to help individuals and their loved ones live happy and fulfilling lives.
Physical Disability Support
Arthritis, physical disabilities, and age-related conditions are some of the few circumstances that prevent patients from caring for themselves.
The kind of support we typically provide includes:
- Assistance with light domestic duties
- Assistance with washing and dressing
- Friendship, reassurance and companionship
- Practical help in managing bills and medicines
- Assisting to participate in activities that enable social inclusion
- Assisting with shopping or to meetings with friends
- Assisting with contributing to, and being part of, the community
- Assisting with participating in leisure and sports activities
Post-Surgical Assistance
Recovering from home after surgery can limit you with your daily activities. Whether you are recovering from major surgery, childbirth, or plastic surgery, our compassionate caregivers can assist you to a healthy and complete recovery.
Many are discharged from hospital needing someone to provide a wide range of care services until they can recover and support themselves. The main advantage is that we give clients the possibility to return to their home comforts rather than being transferred to a residential home or experience an extended stay in hospital.
Rehabilitation is primarily about restoring an individual to their maximum capability, physically, mentally and socially. If necessary, a whole host of people could be working together with the individual and their family to encourage rehabilitation.
Disabilities
Independence is a notion dear to all of our hearts. You can reach out to us for guidance and assistance. We understand that choosing a home health provider is an important decision that will impact your loved one’s life as well as your own. We’re here to answer any questions you may have and provide support throughout the process – including helping you understand what government funding options may be available to you.
We work hard to match clients with compatible caregivers. Our cares represent a variety of cultures and speak a broad range of languages. They understand cultural nuances, cooking styles and lifestyle issues.
Rehabilitation Care
Independence is a notion dear to all of our hearts. You can reach out to us for guidance and assistance. We understand that choosing a home health provider is an important decision that will impact your loved one’s life as well as your own. We’re here to answer any questions you may have and provide support throughout the process – including helping you understand what government funding options may be available to you.
We work hard to match clients with compatible caregivers. Our cares represent a variety of cultures and speak a broad range of languages. They understand cultural nuances, cooking styles and lifestyle issues.
Supported Living
Our supported living services provide innovative and person-centred support enabling people with autism, learning disabilities, mental health illnesses and challenging behaviours to live as independently as possible within their own homes and in the local community.
The support provided is person-centred and specifically tailored to meet every unique need, underpinned by our philosophy that every individual has the right to live the life they choose for themselves.
Our experienced and highly trained caregivers provide the highest quality of care to both patients and their families. Our goal is to help individuals and their loved ones live happy and fulfilling lives.
We work hard to match clients with compatible caregivers. Our cares represent a variety of cultures and speak a broad range of languages. They understand cultural nuances, cooking styles and lifestyle issues.
Stepping Up & Moving On for Young Mums & Dads
Independence is a notion dear to all of our hearts. You can reach out to us for guidance and assistance. We understand that choosing a home health provider is an important decision that will impact your loved one’s life as well as your own. We’re here to answer any questions you may have and provide support throughout the process – including helping you understand what government funding options may be available to you.
We work hard to match clients with compatible caregivers. Our cares represent a variety of cultures and speak a broad range of languages. They understand cultural nuances, cooking styles and lifestyle issues.
Care for Dementia Patients
If you have been diagnosed with Dementia or Alzheimer’s, it does not mean that you can no longer stay in your own home, that is why we at Encounter Live-In Care Specialists Ltd have designed a person-centred service offering people with Dementia/Alzheimer’s help and support to remain in the familiarity of their own home. Coming to terms with living with Dementia/Alzheimer’s is hard for both those affected by it, and their loved ones.
Calling on support for a loved one is one of the toughest decisions you’ll find yourself faced with in life. Many find the idea of inviting someone new into the home very worrying. That’s why we believe in providing our dementia/Alzheimer’s support services through the entire process. This support and help will be offered by our professionally trained home carers enabling them to retain independence and a better quality of life. Our service will be a one-on-one carefully managed by our management team.
When we provide dementia home care, we see our customers for what they are – people with emotions, feelings, likes and dislikes. Each person is different. And therefore there’s no one way of providing help and support.
Our carers are enthusiastic and committed to caring for someone with Dementia or Alzheimer’s, helping them to live comfortably within the environment they’re most familiar with – their own homes. That’s because we recognise that the homes of our customers aren’t just buildings. They’re treasure troves, hosting decades’ worth of cherished memories. And when caring for someone with dementia, this continuity and consistency is absolutely vital.
Our experienced and highly trained caregivers provide the highest quality of care to both patients and their families.
End Of Life Care/Palliative Care
As your loved one enters late-stage or end-of-life care, their needs can change, impacting the demands you’ll now face as their caregiver. Services include:
· 24-hour care, enabling freedom of choice and flexibility
· working in partnership with community palliative care teams, other specialists from the multidisciplinary team as well as family and friends
· We aspire to add days to life and enable clients and their families to fulfil their choices. For example, a client who was given less than a week to live. With so much love and good care, the lady ended up living for 6 weeks allowing family member living abroad to come and say their good-byes
· As part of the training, our team members learn and discuss differing cultural needs of clients and practice at end of life
· We pride ourselves on offering people the highest quality care and support possible; we make this vision a reality by employing the best people, providing them with the best support and training and by adopting a team approach to the provision of services
· Our highly committed team have a passion for making a difference to the lives of the people we support – alongside our robust induction training, our team also complete our specialist End of Life Care training and are continuously mentored and supported
We work hard to match clients with compatible caregivers. Our cares represent a variety of cultures and speak a broad range of languages. They understand cultural nuances, cooking styles and lifestyle issues.